Terms of Service

Hey Pearl Agency LLC (“Hey Pearl Agency LLC,” “we,” “us,” or “our”) operates an SMS messaging program to communicate with clients and prospective clients regarding our services. By opting in, you may receive two categories of messages:

• Transactional SMS: Appointment confirmations, appointment reminders, account notifications, customer support updates, and service-related communications.
• Marketing SMS: Special offers, discounts, promotions, marketing updates, and service announcements.

Consent to receive either category of SMS messages is entirely optional and is not required to purchase or use our services. Message frequency may vary. Message & data rates may apply.

Our website is located at https://www.heypearl.io.

You may cancel SMS messages at any time. To stop receiving text messages, reply STOP to any SMS message from Hey Pearl Agency LLC. After you send “STOP,” we will send you a final message confirming that you have been unsubscribed. You will not receive any further SMS messages unless you opt back in.

To resume messages after opting out, reply START to any prior message or re-submit the opt-in form on our website.

If you need assistance with our SMS program or have any questions, reply HELP to any text message we send. You can also contact us directly:

• Email: support@heypearl.io
• Phone: (830) 402-4045
• Website: https://www.heypearl.io

Carriers (including AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages. Hey Pearl Agency LLC is not responsible for any delays or failures in SMS delivery caused by your wireless carrier or network conditions.

Message and data rates may apply to all SMS messages sent to or received from Hey Pearl Agency LLC. Standard messaging and data rates from your wireless carrier apply. Hey Pearl Agency LLC is not responsible for any charges incurred from your wireless carrier related to SMS communications.

Our SMS program is supported by all major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, US Cellular, MetroPCS, and other regional and MVNO carriers. Carrier support is subject to change.

You must be 18 years or older to participate in our SMS program. By opting in to receive SMS messages from Hey Pearl Agency LLC, you represent and warrant that you are at least 18 years of age. If you are under 18, you may not opt in to or use our SMS program.

Your use of our website and services, including our SMS program, is also governed by our Privacy Policy, which describes how Hey Pearl Agency LLC collects, uses, stores, and protects your personal information, including SMS opt-in data. We will not share your opt-in data or consent information with third parties for their own marketing purposes.

By accessing or using the Hey Pearl Agency LLC website at https://www.heypearl.io and its associated services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree to these terms, please do not use the site or services.

Hey Pearl Agency LLC provides authority infrastructure, GEO content, reputation management, automation, and website services as described on our site or in a written agreement. Specific deliverables, timelines, and fees are governed by the agreement signed at engagement.

All Hey Pearl Agency LLC branding, copy, software, designs, systems, methodologies (including the P.E.A.R.L. framework), and underlying technology are the exclusive property of Hey Pearl Agency LLC. You may not reproduce, distribute, modify, or create derivative works from any Hey Pearl Agency LLC content without prior written permission.

Client deliverables are licensed or assigned to the client according to the terms of the applicable engagement agreement.

The Hey Pearl Agency LLC website and services are provided on an “as-is” and “as-available” basis without warranties of any kind, express or implied. We make no guarantees regarding specific search rankings, AI citation outcomes, lead volume, or business results. Authority and visibility are influenced by many factors outside our control.

To the fullest extent permitted by applicable law, Hey Pearl Agency LLC Agency LLC disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Any products, services, or programs purchased through the Hey Pearl Agency LLC website are subject to the specific terms and pricing disclosed at the time of purchase. All sales are final unless otherwise stated in a separate written agreement or refund policy. Hey Pearl Agency LLC reserves the right to modify pricing and service offerings at any time.

If you are provided with or create account credentials to access any Hey Pearl Agency LLC platform, portal, or client system, you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You agree to notify Hey Pearl Agency LLC immediately at support@heypearl.io of any unauthorized access or suspected security breach.

Hey Pearl Agency LLC reserves the right to suspend or terminate your access to our website, services, or SMS program at any time for any reason, including violation of these Terms of Service. Upon termination, your right to use our services ceases immediately. Provisions of these terms that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) will do so.

These Terms of Service are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from or relating to these terms or your use of Hey Pearl Agency LLC services shall be subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.

Hey Pearl Agency LLC reserves the right to modify these Terms of Service at any time. Changes will be posted to https://www.heypearl.io/terms-of-service with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

Questions, concerns, or requests regarding these Terms of Service may be directed to:

Hey Pearl Agency LLC
1606 Headway Cir, Austin TX 78754
Email: support@heypearl.io
Phone: (830) 402-4045
Website: https://www.heypearl.io